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Moved & Formatted Reporting
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ElectronicsArchiver
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README.md
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README.md
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[![Button Plugins]][Plugins]
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[![Button Plugins]][Plugins]
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[![Button Machines]][Machines]
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[![Button Machines]][Machines]
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[![Button Report]][Report]
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[![Button Settings]][Settings]
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[![Button Settings]][Settings]
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[![Button Localize]][Localize]
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[![Button Localize]][Localize]
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</div>
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</div>
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<br>
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<br>
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## Logging Issues
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For crashes and similar issues, please attach the following information:
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* (On Windows) The log as produced by dxdiag (start -> run -> dxdiag -> save output)
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* The Cura GUI log file, located at
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* `%APPDATA%\cura\<Cura version>\cura.log` (Windows), or usually `C:\Users\<your username>\AppData\Roaming\cura\<Cura version>\cura.log`
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* `$HOME/Library/Application Support/cura/<Cura version>/cura.log` (OSX)
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* `$HOME/.local/share/cura/<Cura version>/cura.log` (Ubuntu/Linux)
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If the Cura user interface still starts, you can also reach this directory from the application menu in Help -> Show settings folder.
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An alternative is to install the [ExtensiveSupportLogging Plugin]
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this creates a zip folder of the relevant log files. If you're experiencing performance issues, we might ask you to connect the CPU profiler
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in this plugin and attach the collected data to your support ticket.
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<br>
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<br>
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<!----------------------------------------------------------------------------->
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<!----------------------------------------------------------------------------->
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[ExtensiveSupportLogging Plugin]: https://marketplace.ultimaker.com/app/cura/plugins/UltimakerPackages/ExtensiveSupportLogging
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[Contributors]: https://github.com/Ultimaker/Cura/graphs/contributors
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[Contributors]: https://github.com/Ultimaker/Cura/graphs/contributors
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[PullRequests]: https://github.com/Ultimaker/Cura/pulls
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[PullRequests]: https://github.com/Ultimaker/Cura/pulls
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[Machines]: https://github.com/Ultimaker/Cura/wiki/Adding-new-machine-profiles-to-Cura
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[Machines]: https://github.com/Ultimaker/Cura/wiki/Adding-new-machine-profiles-to-Cura
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@ -82,6 +64,7 @@ in this plugin and attach the collected data to your support ticket.
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[Showcase]: cura-logo.PNG
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[Showcase]: cura-logo.PNG
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[License]: LICENSE
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[License]: LICENSE
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[Report]: docs/Report.md
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[Logo]: resources/images/cura-icon.png
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[Logo]: resources/images/cura-icon.png
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[#]: #
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[#]: #
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@ -105,5 +88,6 @@ in this plugin and attach the collected data to your support ticket.
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[Button Settings]: https://img.shields.io/badge/Configuration-00979D?style=for-the-badge&logoColor=white&logo=CodeReview
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[Button Settings]: https://img.shields.io/badge/Configuration-00979D?style=for-the-badge&logoColor=white&logo=CodeReview
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[Button Building]: https://img.shields.io/badge/Building_Cura-blue?style=for-the-badge&logoColor=white&logo=GitBook
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[Button Building]: https://img.shields.io/badge/Building_Cura-blue?style=for-the-badge&logoColor=white&logo=GitBook
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[Button Plugins]: https://img.shields.io/badge/Plugin_Usage-569A31?style=for-the-badge&logoColor=white&logo=ROS
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[Button Plugins]: https://img.shields.io/badge/Plugin_Usage-569A31?style=for-the-badge&logoColor=white&logo=ROS
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[Button Report]: https://img.shields.io/badge/Report_Issues-C9284D?style=for-the-badge&logoColor=white&logo=Cliqz
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81
docs/Report.md
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docs/Report.md
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# Reporting Issues
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Please attach the following information in case <br>
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you want to report crashing or similar issues.
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<br>
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## DxDiag
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### ![Badge Windows]
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The log as produced by **dxdiag**.
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<kbd> start </kbd> » <kbd> run </kbd> » <kbd> dxdiag </kbd> » <kbd> save output </kbd>
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<br>
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<br>
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## Cura GUI Log
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If the Cura user interface still starts, you can also <br>
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reach these directories from the application menu:
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<kbd> Help </kbd> » <kbd> Show settings folder </kbd>
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<br>
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### ![Badge Windows]
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```
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%APPDATA%\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log
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```
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or
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```
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C:\Users\<your username>\AppData\Roaming\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log
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```
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<br>
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### ![Badge Linux]
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```
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~/.local/share/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log
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```
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<br>
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### ![Badge MacOS]
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```
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~/Library/Application Support/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log
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```
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<br>
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<br>
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## Alternative
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An alternative is to install the **[ExtensiveSupportLogging]** <br>
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plugin this creates a zip folder of the relevant log files.
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If you're experiencing performance issues, we might ask <br>
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you to connect the CPU profiler in this plugin and attach <br>
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the collected data to your support ticket.
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<br>
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<!----------------------------------------------------------------------------->
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[ExtensiveSupportLogging]: https://marketplace.ultimaker.com/app/cura/plugins/UltimakerPackages/ExtensiveSupportLogging
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<!---------------------------------[ Badges ]---------------------------------->
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[Badge Windows]: https://img.shields.io/badge/Windows-0078D6?style=for-the-badge&logoColor=white&logo=Windows
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[Badge Linux]: https://img.shields.io/badge/Linux-00A95C?style=for-the-badge&logoColor=white&logo=Linux
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[Badge MacOS]: https://img.shields.io/badge/MacOS-403C3D?style=for-the-badge&logoColor=white&logo=MacOS
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