diff --git a/.github/ISSUE_TEMPLATE/SlicingCrash.yaml b/.github/ISSUE_TEMPLATE/SlicingCrash.yaml new file mode 100644 index 0000000000..825bb97594 --- /dev/null +++ b/.github/ISSUE_TEMPLATE/SlicingCrash.yaml @@ -0,0 +1,71 @@ +name: ❌ Slicing Failed +description: When you see the message Slicing failed with an unexpected error +labels: ["Type: Bug", "Status: Triage", "Slicing Error :collision:"] +body: +- type: markdown + attributes: + value: | + ### Project File + **⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.** + It contains the printer and settings we need for troubleshooting. + + ![Alt Text](https://user-images.githubusercontent.com/40423138/240616958-5a9751f2-bd34-4808-9752-6fde2e27516e.gif) + + To save a project file go to File -> Save project. + Please make sure to .zip your project file. + For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites. + + 🤔 Before you share, please think to yourself. Is this a model that can be shared? + Unfortunately we cannot help if this file is missing. + Do you have the project file? Than let's continue ⬇️ + + ### Questions +- type: input + attributes: + label: Cura Version + placeholder: 5.3.1 + validations: + required: true +- type: markdown + attributes: + value: | + We work hard on improving our slicing crashes. Our most recent release is 5.3.1. + If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/tag/5.3.1) +- type: input + attributes: + label: Operating System + description: Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU. + placeholder: Windows 11 / MacOS Catalina / MX Linux + validations: + required: true +- type: input + attributes: + label: Printer + description: Which printer was selected in Cura? + validations: + required: true +- type: input + attributes: + label: Name any abnormal settings + description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles? + placeholder: + validations: +- type: input + attributes: + label: Describe the location of your model on the buildplate + description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate? + placeholder: + validations: +- type: input + attributes: + label: Describe your model + description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)? + validations: + required: true +- type: textarea + attributes: + label: Add your .zip here ⬇️ + description: You can add the zip file and additional information that is relevant to the issue in the comments below. + validations: + required: true +