From 4f36f980e11b2b44bad7d09de0f22d06c353f92e Mon Sep 17 00:00:00 2001 From: MariMakes <40423138+MariMakes@users.noreply.github.com> Date: Mon, 28 Apr 2025 16:08:26 +0200 Subject: [PATCH 1/2] Updated Slicing Crash issue Contributes to CURA-12465, this should help with getting more focus in the input we are receiving from the slicing crashes. The old one was a bit outdated. --- .github/ISSUE_TEMPLATE/SlicingCrash.yaml | 62 +++++++----------------- 1 file changed, 17 insertions(+), 45 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/SlicingCrash.yaml b/.github/ISSUE_TEMPLATE/SlicingCrash.yaml index 06025886a2..78f9556915 100644 --- a/.github/ISSUE_TEMPLATE/SlicingCrash.yaml +++ b/.github/ISSUE_TEMPLATE/SlicingCrash.yaml @@ -5,38 +5,24 @@ body: - type: markdown attributes: value: | - ### ✨Try our improved Cura 5.7✨ - Before filling out the report below, we want you to try the latest Cura 5.7. - This version of Cura has become significantly more reliable and has an updated slicing engine that will automatically send a report to the Cura Team for analysis. - #### [You can find the downloads here](https://github.com/Ultimaker/Cura/releases/latest) #### - If you still encounter a crash you are still welcome to report the issue so we can use your model as a test case, you can find instructions on how to do that below. + ### ✨Are you stuck? Have you tried these two things? ✨ + 1- Are you on a Cura version lower than Cura 5.7? We really recommend updating because it resolves a lot of slicing crashes! + 2- Have you tried fixing the model with software that repairs 3d files and makes them watertight? + Are you seeing spots and dots on your model? That is Cura indicating that your model is not watertight. - ### Project File - **⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.** - It contains the printer and settings we need for troubleshooting. + If you still encounter a crash you are welcome to report the issue so we can use your model as a test case. + You can find instructions on how to share your model in a Package for Technical Support below. - ![Alt Text](https://user-images.githubusercontent.com/40423138/240616958-5a9751f2-bd34-4808-9752-6fde2e27516e.gif) - - To save a project file go to File -> Save project. - Please make sure to .zip your project file. - For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites. - - 🤔 Before you share, please think to yourself. Is this a model that can be shared? - Unfortunately we cannot help if this file is missing. - Do you have the project file? Than let's continue ⬇️ - - ### Questions + 🤔 Before you share, please think to yourself. Is this a model that can be shared on the internet? + **Unfortunately, we cannot help if this file is missing.** + +### Questions - type: input attributes: label: Cura Version - placeholder: 5.6.0 + description: We work hard on improving our slicing crashes. If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/latest) validations: required: true -- type: markdown - attributes: - value: | - We work hard on improving our slicing crashes. Our most recent release is 5.7.1. - If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/latest) - type: input attributes: label: Operating System @@ -50,27 +36,13 @@ body: description: Which printer was selected in Cura? validations: required: true -- type: input - attributes: - label: Name abnormal settings - description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles? - placeholder: - validations: -- type: input - attributes: - label: Describe model location - description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate? - placeholder: - validations: -- type: input - attributes: - label: Describe your model - description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)? - validations: - required: true + - type: textarea attributes: - label: Add your .zip here ⬇️ - description: You can add the zip file and additional information that is relevant to the issue in the comments below. + label: Describe your problem and add the package for technical support as a .zip here ⬇️ + description: | + If you still have Cura open with your crash > Click on Help on top bar > Click on Export Package For Technical Support > Compress the file into a zip > Add the file here to your GitHub issue 🔗 + + If you closed Cura, please open Cura to recreate the crash> Select your printer > Load your model > Select your print settings > Click on Help on top bar > Click on Export Package For Technical Support > Compress the file into a zip > Add the file here to your GitHub issue 🔗 validations: required: true From 4e1a11c729711d913a88b9f204b1abccc07f7d0a Mon Sep 17 00:00:00 2001 From: Mariska <40423138+MariMakes@users.noreply.github.com> Date: Thu, 1 May 2025 13:25:11 +0200 Subject: [PATCH 2/2] Update SlicingCrash.yaml Add reference to meshtools plugin --- .github/ISSUE_TEMPLATE/SlicingCrash.yaml | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/.github/ISSUE_TEMPLATE/SlicingCrash.yaml b/.github/ISSUE_TEMPLATE/SlicingCrash.yaml index 78f9556915..dddd0f8827 100644 --- a/.github/ISSUE_TEMPLATE/SlicingCrash.yaml +++ b/.github/ISSUE_TEMPLATE/SlicingCrash.yaml @@ -8,7 +8,8 @@ body: ### ✨Are you stuck? Have you tried these two things? ✨ 1- Are you on a Cura version lower than Cura 5.7? We really recommend updating because it resolves a lot of slicing crashes! 2- Have you tried fixing the model with software that repairs 3d files and makes them watertight? - Are you seeing spots and dots on your model? That is Cura indicating that your model is not watertight. + Are you seeing spots and dots on your model? That is Cura indicating that your model is not watertight. + You can try doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools) or other mesh editing software. If you still encounter a crash you are welcome to report the issue so we can use your model as a test case. You can find instructions on how to share your model in a Package for Technical Support below.