mirror of
https://git.mirrors.martin98.com/https://github.com/Ultimaker/Cura
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77 lines
3.3 KiB
YAML
77 lines
3.3 KiB
YAML
name: ❌ Slicing Failed
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description: When you see the message Slicing failed with an unexpected error
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labels: ["Type: Bug", "Status: Triage", "Slicing Error :collision:"]
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body:
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- type: markdown
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attributes:
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value: |
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### ✨Try our improved Cura 5.7✨
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Before filling out the report below, we want you to try the latest Cura 5.7.
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This version of Cura has become significantly more reliable and has an updated slicing engine that will automatically send a report to the Cura Team for analysis.
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#### [You can find the downloads here](https://github.com/Ultimaker/Cura/releases/latest) ####
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If you still encounter a crash you are still welcome to report the issue so we can use your model as a test case, you can find instructions on how to do that below.
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### Project File
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**⚠️ Before you continue, we need your project file to troubleshoot a slicing crash.**
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It contains the printer and settings we need for troubleshooting.
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To save a project file go to File -> Save project.
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Please make sure to .zip your project file.
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For big files, you may need to use [WeTransfer](https://wetransfer.com/) or similar file-sharing sites.
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🤔 Before you share, please think to yourself. Is this a model that can be shared?
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Unfortunately we cannot help if this file is missing.
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Do you have the project file? Than let's continue ⬇️
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### Questions
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- type: input
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attributes:
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label: Cura Version
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placeholder: 5.6.0
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validations:
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required: true
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- type: markdown
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attributes:
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value: |
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We work hard on improving our slicing crashes. Our most recent release is 5.7.1.
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If you are not on the latest version of Cura, [you can download it here](https://github.com/Ultimaker/Cura/releases/latest)
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- type: input
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attributes:
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label: Operating System
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description: Information about the operating system the issue occurs on. Include at least the operating system and maybe GPU.
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placeholder: Windows 11 / MacOS Catalina / MX Linux
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validations:
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required: true
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- type: input
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attributes:
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label: Printer
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description: Which printer was selected in Cura?
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validations:
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required: true
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- type: input
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attributes:
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label: Name abnormal settings
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description: Are there any settings that you might have changed that caused the crash? Does your model slice when you select the default profiles?
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placeholder:
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validations:
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- type: input
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attributes:
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label: Describe model location
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description: Does your model slice if you rotate the model 90 degrees or if you move it away from the center of the buildplate?
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placeholder:
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validations:
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- type: input
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attributes:
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label: Describe your model
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description: Have you sliced your model succesfully before? Is it watertight? Have you tried doing a quick [Mesh Fix with the Meshtools Plugin](https://marketplace.ultimaker.com/app/cura/plugins/fieldofview/MeshTools)?
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validations:
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required: true
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- type: textarea
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attributes:
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label: Add your .zip here ⬇️
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description: You can add the zip file and additional information that is relevant to the issue in the comments below.
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validations:
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required: true
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