mirror of
https://git.mirrors.martin98.com/https://github.com/Ultimaker/Cura
synced 2025-04-29 23:34:32 +08:00
82 lines
1.9 KiB
Markdown
82 lines
1.9 KiB
Markdown
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# Reporting Issues
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Please attach the following information in case <br>
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you want to report crashing or similar issues.
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<br>
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## DxDiag
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### ![Badge Windows]
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The log as produced by **dxdiag**.
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<kbd> start </kbd> » <kbd> run </kbd> » <kbd> dxdiag </kbd> » <kbd> save output </kbd>
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<br>
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<br>
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## Cura GUI Log
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If the Cura user interface still starts, you can also <br>
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reach these directories from the application menu:
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<kbd> Help </kbd> » <kbd> Show settings folder </kbd>
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<br>
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### ![Badge Windows]
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```
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%APPDATA%\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log
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```
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or
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```
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C:\Users\<your username>\AppData\Roaming\cura\<Ｃｕｒａ Ｖｅｒｓｉｏｎ>\cura.log
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```
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<br>
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### ![Badge Linux]
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```
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~/.local/share/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log
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```
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<br>
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### ![Badge MacOS]
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```
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~/Library/Application Support/cura/<Ｃｕｒａ Ｖｅｒｓｉｏｎ>/cura.log
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```
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<br>
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<br>
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## Alternative
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An alternative is to install the **[ExtensiveSupportLogging]** <br>
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plugin this creates a zip folder of the relevant log files.
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If you're experiencing performance issues, we might ask <br>
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you to connect the CPU profiler in this plugin and attach <br>
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the collected data to your support ticket.
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<br>
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<!----------------------------------------------------------------------------->
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[ExtensiveSupportLogging]: https://marketplace.ultimaker.com/app/cura/plugins/UltimakerPackages/ExtensiveSupportLogging
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<!---------------------------------[ Badges ]---------------------------------->
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[Badge Windows]: https://img.shields.io/badge/Windows-0078D6?style=for-the-badge&logoColor=white&logo=Windows
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[Badge Linux]: https://img.shields.io/badge/Linux-00A95C?style=for-the-badge&logoColor=white&logo=Linux
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[Badge MacOS]: https://img.shields.io/badge/MacOS-403C3D?style=for-the-badge&logoColor=white&logo=MacOS
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